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All About Healthcare Human Resources - A Conversation with Eliza Mystille, Manager, Recruitment and Selection at Bruyère

March 1, 2023

Today, on the Caring Support Podcast, we are talking with Eliza Mystille. The Manager, Recruitment and Selection at Bruyere Continuing Care, located in Ottawa, Ontario. Come along with us as we dive into the world of Healthcare Human Resources

Tell us about yourself.

My name is Eliza Mystille and I’m the Manager, Recruitment and Selection at Bruyere Continuing Care, which is a hospital located in Ottawa, Ontario. I was born and raised in France. I immigrated to Canada back in 2012 and studied communication and Human Resources as I’ve always had an interest in communications and law. I want to be the perfect combination of both. I have worked in different environments, both public and private sectors. I obtained two designations with HRPA, which is the Human Resources Professional Association in Ontario. My next goal is to obtain my Psychological Safety Certification. I am always interested in learning more, gaining experience, developing new projects and being innovative and creative.

Tell us about the most influential person in your life and how they have impacted you/your career choice.

I would have to say my mother. She is a very strong woman. I made the choice to take a one-way trip and move across the ocean to start something new by myself. I don't think I would have been able to do that without her support. She raised me to be independent and make my own decisions at a very young age. I'm really thankful for her trust and I know she still worries every day, but she's always behind me in all my decisions. She's very encouraging. I keep pushing my limits and having someone who is understanding, supportive, and trying to motivate me, is what inspires me every day.

Why would you recommend someone go into a career in Healthcare HR?

You shouldn't be afraid of challenges if you're going into healthcare. We are facing the same shortages across the nation in all sectors. HR is really a tough market and a tough job at this time. We work in HR and we are not frontline and it’s our job to make sure to hire the right people to take care of your loved ones. It's something that I always remind my team that we are doing our best so that people can be supported, that whoever takes care of their loved ones is the right person. I wouldn't want just anybody to be at my grandmother's bedside to take care of her - I want the best. I would love to know that my Grandma is taken care of by somebody that has empathy and they love their job. Being a part of that choice is extremely rewarding. Every day I know that I make a difference.

Why is Bruyere a great place to work?

I think Bruyere is a unique workplace. Bruyere is a syndicare care hospital. If you don’t know the difference between acute care and subacute care basically, acute care is the Emergency Room services and subacute care is when someone has surgery and there’s more of a focus put on restoring independence functions. It's what we specialize in. We restore independence and function and work with patients wanting to go back to their home. I always enjoy watching when a patient comes in, in a wheelchair and goes back home walking. It's very rewarding to develop connections with our patients. We have plenty of time to really get to know them and see them evolve and make progress. I think we're really a place where we do care about our patients and their well-being and that extends across all our campuses in Ottawa. It’s a beautiful thing to see our healthcare workers engaging each day with our patients.

As someone who has immigrated to Canada from France, what is some advice that you would like to offer immigrants that want to come and work in Canada?

I would say do not hesitate. You're moving to another country to re-establish and it’s a lot of work. I took a one-way trip with the intention of staying here and in my first two months I got sick and I didn’t even know the country yet or where to find doctors. I was kind of lost. I was an international student, and I wasn’t sure who to reach out to, but at some point, you find the resources to make it. It might take some time and sometimes you will say, why did I come to Canada? It's so cold here during the winter, but then you start enjoying it. That’s what makes it worth it.

What do you think of the Caring Support Platform?

I think the best thing is that it is easy to navigate. It's pretty user-friendly and visually appealing and intuitive. It’s helpful for both the employer and the candidates. I like the fact that it's a platform dedicated to the healthcare sector and targeting healthcare workers. That's where you really differentiate yourself from other competitors and platforms. Since you are targeting healthcare workers, you can ask specific questions to the candidates, which means that employers can do the work to try and find the best candidates. It's a great way to make things easier for both candidates and the employer.

The ability to connect schools with employers and candidates is really what I'm looking for with this platform. You are making it easier for students and graduates to connect with employers. It makes sense to begin and say where you can connect, can speak to someone, and they'll reach out directly to the employers.

The last thing I wanted to touch on is immigration. We are in a place where it's so difficult to recruit healthcare workers right now across Canada that we need to look outside of Canada and we need to try and make those connections with different countries and make it work. If the platform were able to make it easier for employers to reach out to people in different countries so we can recruit and attract people, that would be great.


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Local  Healthcare Workers Share Lessons Learned During The Pandemic

Is there anything else you would like to tell us about today?

Bruyere currently has a Community Commitment Program for Nurses. It's a program which provides $25,000 to nurses who make a two-year commitment to full-time with us. Thanks to this program, we were able to hire and attract, 38 support nurses and which means that we have given more than $1,000,000 to those nurses over two years. We keep hiring thanks to this program so If people are interested, we still have a few positions open for applications.


About Eliza Mystille

Ms. Eliza Mystille is the Manager, Recruitment and Selection at Bruyère. She holds a Bachelor's degree in Communications from the University of Paris 13, a Master's degree in Communications from the University of Ottawa, and a graduate certificate in Human Resources Management from Algonquin College. She holds two professional designations from the Human Resources Professional Association, Certified Human Resources Professional and Certified Human Resources Leader. She has been working in both the public and private sectors, most recently in the healthcare sector for the past seven years. Ms. Mystille developed her expertise by combining her knowledge and experience in both communication and human resources fields, which enables her to create and find innovative solutions to solve recruitment issues among others.  When she is not recruiting, you can find her on the dance floor teaching Zumba.  She is also passionate about employment law, social justice, diversity and understanding human behaviours. 

About The Author
Cali Wiersma
Social Media & Content Specialist

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